Terms of Service

Definitions and Parties

These Terms of Service govern your use of the websites, applications, AI-powered tools, and services (collectively, the "Services") provided by Mulkern AI Systems ("we," "us," "our," or "Company"), located at 7814 Stoneyway Dr., Houston, TX 77040.

Key Definitions:

• "AI Systems" means our artificial intelligence tools, including AI Voice Agents, AI Chatbots, machine learning models, data analysis tools, and automation software
• "User," "you," or "your" refers to any individual or entity accessing or using our Services
• "Content" includes all text, data, information, software, graphics, AI-generated outputs, and other materials
• "User Content" means any content, data, or information you submit, upload, or provide to our Services

Acceptance and Modification of Terms

2.1 Acceptance

By creating an account, accessing our website, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2.2 Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes via email (if provided) or by posting a notice on our website. Changes become effective 30 days after notification unless otherwise stated. Your continued use of the Services after changes take effect constitutes acceptance of the modified Terms.

Use of Services and Restrictions

3.1 Permitted Use

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your internal business or personal purposes.

3.2 Prohibited Uses

You agree NOT to:

• Use the Services for any illegal purpose or in violation of any applicable laws
• Resell, sublicense, transfer, assign, or distribute the Services without our written consent
• Reverse engineer, decompile, or attempt to extract source code from our AI Systems
• Use automated means (bots, scrapers, crawlers) to access the Services except as authorized
• Interfere with or disrupt the integrity or performance of the Services
• Attempt to gain unauthorized access to our systems, accounts, or networks
• Use the Services to create, train, or improve competing AI models or services
• Upload or transmit viruses, malware, or other harmful code
• Violate any person's intellectual property, privacy, or other rights
• Use the Services to generate content that is illegal, harmful, defamatory, or violates our Acceptable Use Policy

Account Registration and Security

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your information to keep it accurate and current
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities under your account

AI-Specific Terms and Disclaimers

5.1 AI-Generated Outputs

5.2 No Automated Decision-Making for High-Stakes Purposes

Our AI Systems are NOT designed or authorized for use in automated decision-making that significantly affects individuals in areas such as employment, credit, insurance, healthcare, housing, education, or legal matters without human review and oversight. You must not use our Services for such purposes without implementing appropriate human oversight and obtaining all required consents.

5.3 Disclosure of AI Interaction

When you interact with our AI Chatbots or Voice Agents, you are interacting with an artificial intelligence system, not a human. We clearly identify AI interactions where required by law.

5.4 No Medical, Legal, or Financial Advice

Our AI Systems do not provide professional medical, legal, financial, or other licensed professional advice. Any information provided is for general informational purposes only. Always consult qualified professionals for specific advice.

Intellectual Property Rights

6.1 Our Intellectual Property

All content, features, functionality, AI models, algorithms, software, designs, text, graphics, logos, and trademarks on or through the Services are owned by Mulkern AI Systems or our licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Content License to Us

When you provide User Content to our Services, you grant us a worldwide, non-exclusive, royalty-free license to use, process, and store your User Content solely for the purpose of providing and improving the Services. We do NOT use your User Content to train our AI models or for any purpose beyond service delivery.

6.3 Ownership of AI Outputs

Subject to your compliance with these Terms, you retain all rights to AI-generated outputs created through your use of the Services. However, we cannot guarantee that AI outputs are unique or that other users have not generated similar content.

User Content and Submissions

7.1 Your Representations

By submitting User Content, you represent and warrant that:

• You own or have the necessary rights to the User Content
• Your User Content does not violate any third-party rights
• Your User Content does not contain illegal, harmful, or inappropriate material
• You have obtained all necessary consents and permissions for us to process the User Content

7.2 Content Monitoring and Removal

We reserve the right, but have no obligation, to monitor, review, edit, or remove any User Content that violates these Terms, is harmful, or is otherwise objectionable. We may remove content without notice and without liability.

DMCA Copyright Notice

Mulkern AI Systems respects intellectual property rights and complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe your copyrighted work has been infringed, please contact our designated DMCA agent:

Your notice must include: (1) description of the copyrighted work; (2) location of infringing material; (3) your contact information; (4) good faith statement; (5) statement of accuracy under penalty of perjury; and (6) physical or electronic signature of the copyright owner or authorized representative.

Payment, Subscriptions, and Fees

9.1 Fees

Certain Services require payment of fees. All fees are stated in U.S. dollars and are non-refundable except as expressly stated in Section 9.4. You agree to pay all applicable fees as specified in your service agreement or subscription plan.

9.2 Subscriptions

Subscription services automatically renew at the end of each billing period unless cancelled. You authorize us to charge your payment method for renewal fees. We will notify you of any fee changes at least 30 days in advance.

9.3 Cancellation

You may cancel your subscription at any time through your account settings or by contacting support at michael@mulkern.net or 1-346-410-0177. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.

9.4 Refund Policy

Disclaimers of Warranties

Limitation of Liability

Indemnification

You agree to indemnify, defend, and hold harmless Mulkern AI Systems, its affiliates, officers, directors, employees, agents, and licensors from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services
• Your User Content
• Your violation of these Terms
• Your violation of any rights of another party

Termination

We may suspend or terminate your access to the Services at any time, with or without cause or notice, for violations of these Terms or for any other reason. Upon termination, your right to use the Services immediately ceases. Sections that by their nature should survive termination shall survive, including intellectual property provisions, disclaimers, limitations of liability, and dispute resolution provisions.

You may terminate your account at any time by contacting us at michael@mulkern.net.

Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating arbitration or legal proceedings, you agree to attempt to resolve any dispute informally by contacting us at michael@mulkern.net. We will attempt to resolve the dispute within 30 days.

14.2 Binding Arbitration

Except for claims to protect intellectual property rights and to enforce an arbitrator's decision, all disputes shall be resolved by binding arbitration under the American Arbitration Association (AAA) rules. The arbitration shall be conducted in Harris County, Texas, or remotely via telephone or online. Each party bears its own costs except as otherwise provided by AAA rules.

14.3 Class Action Waiver

14.4 Exceptions

Either party may seek injunctive or other equitable relief in court to protect intellectual property rights without first engaging in arbitration.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any disputes not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Harris County, Texas.

International Users and Data Transfers

Our Services are operated from the United States. If you access the Services from outside the United States, you acknowledge that your information will be transferred to, stored, and processed in the United States. By using the Services, you consent to this transfer and processing. We comply with applicable data protection laws, including GDPR for EU users, as described in our Privacy Policy.

Third-Party Links and Services

The Services may contain links to third-party websites or integrate with third-party services. We do not control, endorse, or assume responsibility for third-party content, products, or services. Your use of third-party services is at your own risk and subject to their terms and privacy policies.

Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Mulkern AI Systems regarding the Services and supersede all prior agreements.

19.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

19.3 Waiver

No waiver of any term shall be deemed a continuing waiver or waiver of any other term. Our failure to enforce any right or provision shall not constitute a waiver.

19.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms without restriction.

19.5 Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

These Terms of Service are effective as of February 6, 2026

Last modified: February 6, 2026

By using our Services, you acknowledge that you have read and understood these Terms